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Monday, October 8, 2012

Innovation can improve guest satisfaction

Hotel News Now
A hotel industry example of the three phases is described in the Cornell Hospitality Quarterly article titled "Service Innovation: Applying the 7-I Model to Improve Brand Positioning at the Taj Holiday Village Goa, India," written by Aveek Sengupta and ...

Freed eel, proud feel!

The Hindu
During my Onam holidays, I went to Goa with my mother and brother to be with my cousins. They lived in a far away village by the sea. Because it was the rainy season, the sea was stormy and the beach saw very few visitors. The week we were in Goa, ...

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